TourPulse

TourPulse Privacy Policy, for tour guests

TourPulse is an app your tour director uses to keep your group informed during a tour: departure times, the daily plan, announcements, and optional extras like a shared photo album. This policy explains what the guest app collects, who sees it, and when it's deleted.

The short version: we collect as little as we can, we only use it to run your tour, we never sell it or use it for advertising, and it's deleted after your tour ends.

Who we are

TourPulse is run by Greg Fender, a working tour director. For anything about your data, contact info@tourpulse.org.

What we collect, and who sees it

Your name. You type it when you join, or you pick it from your tour's passenger list.

• Other guests on your tour see only your first name and last initial.
• Your tour director sees your full name.
• Vendors your tour company already works with, such as the hotels, restaurants and activity providers on your tour, may receive your full name from your tour director, for example on a restaurant seating list. These are businesses that already have your name from your booking. We don't give your name to anyone else.

Age confirmation and community rules. When you join, you confirm you're 13 or older and agree not to post offensive or abusive content. We record that you confirmed, and when.

A random app ID. The app creates a random identifier for you on each tour, so it can tell your posts and photos apart from other guests'. It isn't linked to your phone number, email, or any account.

Push notifications (only if you allow them). If you turn on notifications, our notification service (OneSignal) stores a token that lets us send alerts to your phone, together with your tour code, your alert choice and your random app ID. The app ID is what lets an alert meant for you alone reach only your phone — for example, when your tour director uses Bags Loaded and you picked your name from the passenger list, the alert that your bags are on the coach. You can turn notifications off at any time in the app or in your phone's settings.

Photos you add to the Group Album (if your tour director turns it on).

• Your photos, your first name and last initial as the credit, and any likes are visible to everyone on your tour.
• Anyone with the link to your tour's album can see its photos and photo credits.
• You can delete your own photos at any time.

Get Together posts and RSVPs (if turned on). The activity, place, time, message, and your first name and last initial are visible to everyone on your tour.

Meal choices and dietary notes (if your tour director uses meal forms). Your choices and anything you write about allergies or dietary needs go to your tour director and to the restaurant preparing your meal. Write only what you're comfortable sharing for that purpose.

Dinner seating (if your tour director uses Table Draw). Your party size and seating preferences are used to seat your group. Other guests see first names and last initials. The restaurant's seating list, which your tour director prepares, may show full names.

Bag labels (if your tour director uses Bag Scanner).

• Your printed bag label shows your name and bag number, like any luggage tag.
• The QR code on the label contains no name.
• If someone finds your bag and scans the code, they can text your tour director, during the tour and for 3 days after.

Reports and blocks.

• If you report a photo or post, we store the report, your name, your note if you add one, a copy of the reported photo or post, and who you reported, so your tour director can review it.
• If you block another guest, that's stored on your phone, and your tour director is notified.
• If you report a problem with the app (Contact / Report a problem), we store what you chose, your note if you add one, your name, the app version and the kind of device (for example "iOS app"), so your tour director can see it.
• Your tour director can send a problem report on to us at TourPulse, by email. We then receive what you chose, your note, your tour director's note about it, the tour code, when you sent it, the app version and the kind of device, but not your name. Our servers delete their copy after 30 days, and we keep the email only as long as we need it to look into the problem.

Settings on your phone. So it remembers you, the app stores on your phone: your tour code, your name, your form and seating answers, your app ID, the record of your agreement, your notification choices and your block list.

Passenger lists.

• Your tour director may upload the tour company's passenger list so guests can find their names.
• An AI service (Anthropic) reads the list to pull out the names in order.
• TourPulse keeps the names, not the file.

What we don't collect: your email address, phone number, payment information, your phone's location, contacts, or anything for advertising. We don't track you across other apps or websites.

Services that help run the app

These services process data only to provide their part of the app:

• Google Firebase: hosting, database, photo storage and server functions.
• OneSignal: push notifications, if you turn them on.
• Anthropic: reads passenger list files, if your tour director uploads one.
• Our email service: delivers a problem report to us, if your tour director sends one on.
• Images and code libraries: some pictures and app components load from public services (for example iNaturalist, Wikimedia and jsDelivr). Like any website you visit, these services can see your device's internet (IP) address.

Our servers are in the United States. If you're traveling from elsewhere, your data is processed there.

How long we keep it

• Your tour data is deleted 14 days after your tour director closes the tour. That includes your name, posts, photos, meal choices, seating, reports and your app ID.
• If a tour isn't closed, it's closed automatically after 30 days with no activity past its last scheduled day, and deleted 14 days later.
• When a tour is deleted, we remove its connection to your device in our notification service, so you stop getting its alerts. To remove notifications entirely, turn them off or delete the app.
• Short-lived security records (scrambled, not readable as your internet address) used to block abuse are deleted after 7 days.
• A problem report your tour director sends on to TourPulse: our servers delete their copy 30 days after it's sent.
• Data on your phone stays until you delete the app or clear its data.

Your rights

• You can see, correct or delete your data at any time. Ask your tour director, or email info@tourpulse.org, and we'll handle it within 30 days.
• You can turn off notifications, delete your own photos and posts, and stop using the app for a tour at any time; your data from that tour is deleted with the tour, or sooner if you ask us.
• A problem report your tour director sent on to TourPulse is deleted from our servers 30 days after it's sent, or sooner if you ask.
• If you're in the EU, the UK or another region with data protection laws, you also have the right to object to processing and to complain to your local data protection authority.

Children

TourPulse is for guests 13 and older. We don't knowingly collect data from children under 13. If you believe a child under 13 has used the app, contact us and we'll delete their data.

Changes

If we change this policy, we'll update the date at the top. If a change affects how your data is used, we'll say so in the app.

Contact

info@tourpulse.org