TourPulse operates a tour communication platform for professional tour directors and their guests.
For directors: your name, email address, and payment information processed by Stripe. We do not store payment card details.
For guests: your push notification subscription token if you choose to subscribe to alerts, and your name when you give it in the app or when your tour director's passenger list includes you. Other guests on the tour see only a first name and last initial; full names go to the tour director and to vendors who already have them, such as a restaurant a guest has chosen a meal with. We do not collect guests' email addresses.
Passenger lists: a director may add the tour's passenger list to the app. An AI service (Anthropic) reads the file to pull out the names, in order. TourPulse keeps the names, not the file.
Bag labels: with Bag Scanner turned on, printed bag labels carry the guest's full name and a code that lets whoever finds the bag text the tour director during the tour. The code itself carries no name.
Problem reports: a guest can report a problem with the app. Their tour director sees it with the guest's name, the app version and the kind of device. If the director sends it on to TourPulse, we receive by email the guest's choice and note, the director's note, the app version, the kind of device, the tour code, when it was reported and the director's name and email address so we can answer, but never the guest's name.
Director information is used to operate your account and process your subscription. Guest notification tokens are used solely to deliver tour alerts from your director; with Bags Loaded turned on, a guest who found their name on the list and allowed alerts gets one alert when all their bags are counted onto the coach. Guest names are used to number bags, to seat group dinners and to show each guest their own reservations. We do not use any data for advertising. We do not sell any data to third parties.
Data is stored securely using Google Firebase infrastructure. Push notifications are delivered via OneSignal. A passenger list file is sent to Anthropic to read the names and is not kept.
Names and everything else about a tour are deleted with the tour, two weeks after the director closes it. A problem report a director sends on to TourPulse reaches us through our email service and is kept apart from the tour: our servers delete their copy after 30 days.
Directors may cancel their subscription at any time. Guests may turn off alerts at any time in Notification Preferences, in the app's menu, and may ask their tour director to correct or remove their name.
If you sign up for product news at tourpulse.org/launch, we keep your first and last name, email address, whether you're a tour director, tour operator or other, your company if you give one, where you found the page (for example a business card or a trade show), and when you signed up.
The box you tick says: “Email me TourPulse product news. Unsubscribe anytime.” We use your details only for that. Every email has an unsubscribe link. To unsubscribe or have your details deleted at any time, write to info@tourpulse.org. The list is never sold or shared.
For privacy questions: info@tourpulse.org