TourPulse Support

What TourPulse is

TourPulse is an app your tour director uses to keep your group informed during a tour: departure times, the daily plan, announcements, and optional extras like a shared photo album, meal choices and casual meetups with other guests.

Joining your tour

Your tour director gives you a 6-digit tour code, or a link or QR code that carries it.
Open TourPulse, enter the code, and confirm you're 13 or older and agree to the community rules.
Type your name, or pick it from your tour's passenger list if your tour director has added one.
To turn on departure alerts, open the menu and choose Notification Preferences.
On another tour later? Open the menu and choose Join another tour.

If your code doesn't work, check it with your tour director: a tour's code stops working once the tour has ended.

Reporting content or a problem

A photo or post: tap the report option on it. Your tour director reviews the report and can remove the content. You can also block a guest, which hides their photos and posts on your phone.
A problem with the app: open the menu and choose Contact / Report a problem. Your tour director sees it and can send it on to us.

Help for tour directors

For help setting up a tour, adding a passenger list, or anything in the director app, email info@tourpulse.org. TourPulse is run by a working tour director, and you'll get an answer directly.

Deleting your data or account

Guests don't have an account. Your tour's data is deleted automatically after the tour ends (see the privacy policy for the timing). To delete it sooner, ask your tour director, or email info@tourpulse.org with your tour code and the name you used.
You can delete your own album photos and Get Together posts in the app at any time.
Deleting the app, or clearing its data, removes everything it keeps on your phone.
Tour directors can delete their account themselves, in the TourPulse app or on the web at tourpulse.org:
1. Sign in to the director app, open the menu (top right) and tap Settings.
2. Tap Account, then Delete account.
3. Type DELETE, sign in once more to confirm it's you, and tap Delete my account.
This ends your subscription, so nothing more is charged, and closes your open tours. A closed tour and its guests' data are deleted two weeks later, as for any closed tour. Your profile, Vault, uploaded files and login are deleted straight away. If you signed in with Apple, TourPulse's access to your Apple ID is revoked too. If you can't sign in, email info@tourpulse.org from the address you sign in with, and we'll delete the account within 30 days.

Privacy

Read the TourPulse Privacy Policy for tour guests.

Contact

info@tourpulse.org