Refund Policy
Last updated: November 3, 2026
Cancel anytime. Your subscription stays active until the end of the period you've paid for, then doesn't renew. No partial refunds, except the early-access refunds.
Try it free first
A free practice tour needs no payment. It's one per account, for an account with a verified email, and it expires 14 days after you create it, with up to 3 guests. Practice tours never start the paid year.
Early access (annual plan)
The early access offer is 30% off your first year, on the annual plan only, when you pay by 11:59 PM Pacific on December 31, 2026: $69.30 today, then $99 at renewal. Your year doesn't start until you tap Start my year in TourPulse, or May 1, 2027, whichever comes first.
Every module is unlocked the moment you pay. The only limit until your year starts is 3 guests per tour.
Full refund any time before your year starts, or within 14 days after it starts, including when it starts on May 1, 2027; none after that.
The renewal date is 12 months after your year starts, at $99.
Monthly plan
The monthly plan is $9.99/month, with no refunds. Cancel anytime, with access through the end of the paid month.
Annual plan
Annual payments ($99/year) aren't refunded in part. When you cancel, your subscription stays active until the end of the year you've paid for, then doesn't renew. How to cancel is in our Cancellation Policy.
Billing mistakes
If you were charged twice, charged after you cancelled, or charged the wrong amount, we'll refund the mistake in full, whenever you tell us.
How to ask for a refund
Email info@tourpulse.org from the address on your account and tell us which charge. We usually reply within 3 business days. Approved refunds go back to the card you paid with through Stripe, and usually show up within 5 to 10 business days, depending on your bank.
Disputes
If something about a charge looks wrong, please write to us first. We'd rather fix it directly, and it's usually faster than a bank dispute. You always keep the right to dispute a charge with your card issuer.
Your rights under the law
If the law where you live gives you more rights than this policy, those rights apply.