Terms of Service
Last updated: November 3, 2026
These terms cover your use of TourPulse. By creating an account or joining a tour, you agree to them. We've kept them short and plain.
What TourPulse is
TourPulse is a group communication app for tour directors on multi-day tours. Directors use it to share departure times, announcements and tour information with their guests, and to run tools such as the bag scanner. Guests join a tour from a link, a QR code or a six-digit tour code. Guests don't need an account or a password, and always use TourPulse free.
Who runs it
TourPulse is run by Greg Fender, a working tour director. You can reach us at info@tourpulse.org.
Director accounts
To use TourPulse as a tour director you create an account with an email address or Google sign-in. Keep your sign-in to yourself. You're responsible for what happens under your account.
Subscriptions and billing
Director accounts are paid by subscription: monthly at $9.99/month, or annual at $99/year. Prices are in US dollars and exclude any applicable sales tax. A plan renews automatically each month or year until you cancel. Payments are handled by Stripe. We never see or store your full card number.
Free practice tour. Before you pay, you can run a free practice tour. It needs an account with a verified email, and it's one practice tour per account. It expires 14 days after you create it and takes up to 3 guests. All the core tour-running features work; premium modules such as Explorer and Get Together show a preview, and unlock with any plan. No payment is needed, and practice tours never start the paid year.
Early access. The early access offer is 30% off your first year, on the annual plan only, when you pay by 11:59 PM Pacific on December 31, 2026: $69.30 today, then $99 at renewal. Your year doesn't start until you tap Start my year in TourPulse, or May 1, 2027, whichever comes first. Every module is unlocked the moment you pay. The only limit until your year starts is 3 guests per tour. Full refund any time before your year starts, or within 14 days after it starts, including when it starts on May 1, 2027; none after that. The renewal date is 12 months after your year starts, at $99. The free practice tour doesn't qualify for the discount on its own: to get it, sign up and pay by 11:59 PM Pacific on December 31, 2026.
If a payment fails, we'll tell you in the app and give you a short window to update your payment method before access pauses.
We'll give you at least 30 days' notice by email before any price change affects you. The new price applies from your next renewal after that notice.
Cancelling and refunds. Cancel anytime. Your subscription stays active until the end of the period you've paid for, then doesn't renew. The monthly plan is $9.99/month, with no refunds, and access through the end of the paid month. No partial refunds, except the early-access refunds. The details are in our Cancellation Policy and Refund Policy.
Tour operators
Running a tour company? Talk to us about a version for your tour directors. Anything we agree with a tour company is set out in a separate written agreement, and where it differs from these terms, the agreement applies.
Your content and your guests' data
What you put into TourPulse stays yours: your tours, announcements, templates and files. We use it only to run the service for you.
Guest information, such as names, photos and anything a guest chooses to share, is visible only to that tour's director and, where the feature calls for it, to other guests on the same tour. Album photos can be seen by anyone with the link to that tour's album, and full names go to vendors who already have them, such as a restaurant a guest has chosen a meal with. We never use guest data for our own business purposes, never use it for advertising and never sell it. Tour data is deleted after the tour as described in our Privacy Policy.
As a director, only add information about your guests that you're entitled to share for running the tour, such as your passenger list.
Fair use
Don't use TourPulse to send spam, to harass anyone, to share anything unlawful or anything you don't have the rights to, or to try to break, overload or get around the security of the service. We may suspend an account that does, and we'll tell you why.
Availability
We work hard to keep TourPulse running, especially while tours are on the road. But it depends on phones, networks and outside services we don't control, so we can't promise it will never be interrupted. Always keep a backup way to reach your group.
Limits of liability
TourPulse is provided as it is. As far as the law allows, we aren't liable for indirect losses such as missed connections, lost bookings or lost profits. Our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing here limits rights you have under consumer law that can't be waived.
Ending your account
You can cancel at any time, as described in the Cancellation Policy. We may close an account that breaks these terms. If we ever shut the service down, we'll tell you by email at least 30 days before.
Changes to these terms
If we change these terms in a way that matters, we'll tell directors by email or in the app before the change takes effect. The date at the top always shows the latest version.
Contact
Questions about these terms: info@tourpulse.org.