Cancellation Policy
Last updated: November 3, 2026
Cancel anytime. There are no phone calls, no forms and no tricks.
How to cancel
On the web at tourpulse.org, sign in, open the menu, tap Settings, then Manage Billing. That opens your secure billing page with Stripe, our payment provider, where you can cancel in one step. If you'd rather, email info@tourpulse.org and we'll cancel it for you.
What happens when you cancel
Your subscription stays active until the end of the period you've paid for, then doesn't renew. You won't be charged again.
- Monthly plans: $9.99/month, with no refunds. Cancel anytime, with access through the end of the paid month.
- Annual plans: active until the end of the year you've paid for.
- Early access: your paid year runs from when you tap Start my year in TourPulse, or May 1, 2027, whichever comes first. Cancelling stops it renewing.
No partial refunds, except the early-access refunds: a full refund any time before your year starts, or within 14 days after it starts, including when it starts on May 1, 2027; none after that. To ask, email info@tourpulse.org. The details are in our Refund Policy.
Practice tours
There's nothing to cancel. A free practice tour needs no payment, and it expires 14 days after you create it.
Your templates are kept
Your saved templates and files in the Vault stay in your account after your subscription ends or lapses. Plenty of tour directors work in seasons. When you come back and subscribe again, everything you saved is waiting for you.
Tours follow their normal schedule: each tour and its guest data is deleted two weeks after the tour is closed, whether or not you're subscribed.
Deleting your account completely
If you'd like your account and everything in it deleted, not just your subscription cancelled, you can do it yourself: in TourPulse, open the menu, tap Settings, then Account, then Delete account (the steps). If you can't sign in, email info@tourpulse.org from the address on your account and we'll delete it within 30 days.